Returns and Exchanges
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either an exchange or a refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective. We will gladly exchange like items and ship to you at no additional charge (applicable in the US only, one time per order/item. You may request a second exchange on any order; however, shipping will be assessed on completion of your new exchange order.). All sales on CLEARANCE are final with NO EXCHANGES OR RETURNS!
If you choose to return your product after the 30-day period, a 25% restocking fee will apply and you will be responsible for shipping. No product returns are accepted after 1 year from the date of purchase.
In an effort to be environmentally friendly, a prepaid shipping return label won’t be included in your shipping package, but it will be provided upon your request. Simply send an email to email@example.com, and we will get your label ready within 24 hours. Exchanged merchandise is shipped ground service at no additional shipping charge.
Return/Exchange a Gift
If you are returning a gift you received purchased from our website, please contact our Customer Service Department by email or phone.
How to Ship a Return or Exchange
RETURN OR EXCHANGE INSTRUCTIONS:
• You can also send the merchandise back to us using any other traceable shipping method, at your expense.
•Write your name, address, and order number on a piece of paper and include it in the box.
• Pack and seal your box securely, in the original package if possible.
• Please return your package to:
Bare Threads Clothing
16-578 Old Volcano Road
Keaau, Hawaii, 96749
• Packages must be returned prepaid. We do not accept COD.
• We recommend you insure the package with the shipping carrier of your choice.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund or exchange will be processed within 5 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.